Questions and Answers
Common questions about registering, auctions, payments, and more.
1 How do I register?
Use Sign Up (also in the main menu). Create your account with email and password in under a minute. When you are ready to bid, buy, or sell, you will be guided through profile verification — seller and professional accounts are reviewed by admin only after that profile is complete.
2 How do I sell my horse on the auction?
Start from Sell My Horse and follow the listing flow for auctions. Current auction sections are under Auctions. If you are unsure which section applies, contact us.
3 How do I buy a horse on the auction?
4 How does payment work?
At checkout, available payment options (e.g. card or manual EFT where offered) are shown for that purchase. For billing and buyer/seller obligations, see our Terms & Conditions and related policies. Contact us if you need help with a specific payment.
5 What happens if my horse does not sell on the auction?
If a lot does not meet reserve or receives no qualifying bids, it typically remains unsold for that run. You can often relist or explore other sale options (for example marketplace horses or sell privately via Buy That Horse). Exact rules depend on the auction section—contact us with your listing details.
6 Where else can I sell my horse?
Besides auctions, you can use Add Listing to create a Listing for marketplace-style listings, and explore options from Sell My Horse and Marketplace.
7 How do I price my horse?
Base your asking price or reserve on training level, age, health and soundness, competition or breeding record, and similar horses on the market. We can help you think it through—contact us with photos and background for guidance.
8 What courses do you offer?
Browse Services for professionals and training-related listings, and Articles for reads and resources. If you are looking for something specific, contact us.
9 What is your bank details?
Use the following banking details for manual EFT payments (when that payment path applies):
First National Bank — Business Account
Account name: Buy That Horse
Account number: 63211528253
Branch code: 250655
Swift code: FIRNZAJJ
Proof of payment: accounts@buythathorse.com
Send proof of payment to that email address as soon as your payment is made. Do not rely on banking details sent from unofficial channels. Full payment terms are in our Terms & Conditions.
First National Bank — Business Account
Account name: Buy That Horse
Account number: 63211528253
Branch code: 250655
Swift code: FIRNZAJJ
Proof of payment: accounts@buythathorse.com
Send proof of payment to that email address as soon as your payment is made. Do not rely on banking details sent from unofficial channels. Full payment terms are in our Terms & Conditions.
10 How do I book a viewing on a horse I want to bid on?
Clients must contact Buy That Horse directly to book a viewing on an auction horse—do not message or phone the seller yourself or arrange a viewing outside our process. Use Book a Viewing (or related services) under Auctions where available, or contact us with the horse’s name, lot or URL, and your preferred times. Viewings are subject to seller availability and auction rules.
11 How do I arrange a vetting on a horse I want to bid on?
Clients must contact the Buy That Horse team directly to arrange vetting on an auction horse they want to bid on—do not message or phone the seller yourself or set up a vet visit outside our process. Contact us (or use Book a Vetting under Auctions where offered) with the horse’s details, lot or URL, and your vet’s details. Appoint a vet you trust for the pre-purchase examination and allow enough time for the report before the auction closes if possible.
12 How long do I have to move the horse I bought on the auction?
Collection and transport timeframes depend on the terms shown on that auction listing and our Terms & Conditions. After you win a lot, follow any instructions in your confirmation email or contact us to agree handover dates.
13 What are your listing fees and commission structures?
At Buy That Horse, a premium listing fee of R599 per equine applies to secure placement within our curated online auction platform.
A 10% commission is payable on each successful sale, calculated on the final selling price.
In support of equine welfare and meaningful community impact, R200 from every successful sale will be donated to a charity from our selected list, personally chosen by the seller.
We also offer a selection of exclusive packages and tailored assistance services where required, including marketing support, professional presentation guidance, buyer coordination, welfare-related services, and additional premium support solutions.
For further information regarding our packages and bespoke services, please contact us directly.
A 10% commission is payable on each successful sale, calculated on the final selling price.
In support of equine welfare and meaningful community impact, R200 from every successful sale will be donated to a charity from our selected list, personally chosen by the seller.
We also offer a selection of exclusive packages and tailored assistance services where required, including marketing support, professional presentation guidance, buyer coordination, welfare-related services, and additional premium support solutions.
For further information regarding our packages and bespoke services, please contact us directly.
14 What are your fees and commission structures for the mid-month equestrian auction?
At Buy That Horse, no listing fees apply for our Mid-Month Equestrian Auction. A 15% commission is payable only on successfully sold items. Exclusive promotional packages and additional assistance services are also available upon request. Please contact us directly for further information.
15 What Are The Required Media Standards For Listings?
PHOTO & VIDEO UPLOAD GUIDELINES
Please upload clear, high-quality and recent photos that accurately represent your horse.
✔ Maximum of 10 photos per horse
✔ Landscape photos work best
✔ Recommended size: 2048 × 1536 px or larger
✔ Formats accepted: JPEG or WebP
✔ Maximum file size: 10 MB per photo
We recommend including the following photos:
• A full-body landscape photo of the horse from the LEFT side, taken standing correctly to clearly show the horse’s body and conformation
• A full-body landscape photo of the horse from the RIGHT side, taken in the same manner
• A FRONT view photo showing the horse standing square
• A BACK view photo showing the horse’s hindquarters and overall conformation
• A photo of the horse performing the discipline it is trained for
• A clear trotting photo
• A clear cantering photo
• Headshots and additional ridden photos if available
For the best results:
• Use natural lighting
• Ensure the horse is clean and clearly visible
• Use uncluttered backgrounds where possible
• Avoid blurry, dark or heavily filtered images
IMPORTANT:
• Photos must be recent and taken within the last 2 weeks
• Edited photos are permitted for lighting, cropping and presentation purposes only
• Editing may NOT alter, hide or misrepresent the horse’s appearance, markings, condition, soundness or conformation
• No riding photos without a correctly fitted riding helmet may be posted
• No dangerous riding, unsafe behaviour or dangerous stunts may be shown
• Horses shown in poor condition, distress or compromised welfare conditions may not be accepted
VIDEO UPLOAD GUIDELINES
✔ Upload 1 edited video compilation per horse
✔ Maximum video length: 2 minutes
✔ Recommended quality: 1080p HD
✔ Format: MP4
✔ Maximum file size: 100 MB
For the best results:
• Use steady, well-lit footage
• Include walk, trot and canter where possible
• Show the horse standing naturally
• Include ridden footage and jumping footage if applicable
• Keep clips short, clear and professional
Please upload clear, high-quality and recent photos that accurately represent your horse.
✔ Maximum of 10 photos per horse
✔ Landscape photos work best
✔ Recommended size: 2048 × 1536 px or larger
✔ Formats accepted: JPEG or WebP
✔ Maximum file size: 10 MB per photo
We recommend including the following photos:
• A full-body landscape photo of the horse from the LEFT side, taken standing correctly to clearly show the horse’s body and conformation
• A full-body landscape photo of the horse from the RIGHT side, taken in the same manner
• A FRONT view photo showing the horse standing square
• A BACK view photo showing the horse’s hindquarters and overall conformation
• A photo of the horse performing the discipline it is trained for
• A clear trotting photo
• A clear cantering photo
• Headshots and additional ridden photos if available
For the best results:
• Use natural lighting
• Ensure the horse is clean and clearly visible
• Use uncluttered backgrounds where possible
• Avoid blurry, dark or heavily filtered images
IMPORTANT:
• Photos must be recent and taken within the last 2 weeks
• Edited photos are permitted for lighting, cropping and presentation purposes only
• Editing may NOT alter, hide or misrepresent the horse’s appearance, markings, condition, soundness or conformation
• No riding photos without a correctly fitted riding helmet may be posted
• No dangerous riding, unsafe behaviour or dangerous stunts may be shown
• Horses shown in poor condition, distress or compromised welfare conditions may not be accepted
VIDEO UPLOAD GUIDELINES
✔ Upload 1 edited video compilation per horse
✔ Maximum video length: 2 minutes
✔ Recommended quality: 1080p HD
✔ Format: MP4
✔ Maximum file size: 100 MB
For the best results:
• Use steady, well-lit footage
• Include walk, trot and canter where possible
• Show the horse standing naturally
• Include ridden footage and jumping footage if applicable
• Keep clips short, clear and professional
Looking for More Information? Contact Us.